Get in Touch With Us
Got a question about a free spins offer, spotted something on the site that needs updating, or want to flag an issue with one of the casinos we cover? This is where to start. Below you'll find how to reach us, what we can help with, and what we can't.
How to Reach the Team
The best way to contact Real Money Casinos is by email at [email protected]. We read every message that comes in and try to respond within two working days. Telling us upfront what your message is about — a bonus question, a correction, general feedback — helps us route it to the right person and get back to you faster.
We're an independent editorial team, not a casino operator. If your query is about a specific deposit, withdrawal, free spins credit, or account issue, that has to go through the casino's own support desk — we don't have access to player accounts and can't intervene in individual disputes.
What We Can Help With
- Questions about our reviews — Want to know why a casino sits where it does in our rankings, or how we assessed a free spins offer's wagering terms? Ask, and we'll explain our reasoning.
- Corrections — Bonus terms, free spins counts, and licensing details change. If you spot something on the site that looks outdated or wrong, we want to fix it. Flag the page and the detail in question.
- Suggestions for coverage — If there's a casino, payment method, or topic you'd like to see us look at, tell us. Reader input shapes what we cover next.
- Partnership or editorial enquiries — If you represent a casino brand or an affiliate partner, introduce yourself and outline what you're proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message. We can point you toward state and national support services, though for urgent help we'd encourage contacting those resources directly rather than waiting on an email reply.
What Happens After You Write to Us
A real person reads and answers your message — we don't run automated reply bots in place of an actual response. Most enquiries get a reply within two working days, though it can take a little longer during busier periods.
Before You Contact a Casino Directly
If your question is really about a specific offer — say, how many free spins a welcome bonus includes, or when they expire — a lot of this is answered faster on the casino's own site than through us. A few things worth checking first:
- Read the bonus terms in full before claiming any offer, including wagering requirements, game restrictions, and expiry dates on free spins.
- Check whether identity verification (KYC) is needed before your first withdrawal — most licensed US casinos require this, and it can affect how quickly you get paid.
- Confirm the casino's licensing status. This information should be listed in the site footer or terms page, and it matters for who oversees the operator and what protections apply to you.
- If a payment or bonus dispute arises, the casino's support team, not this site, is who can access your account and resolve it.
For a rundown of options outside the mainstream US market, our page on Best Non GamStop Casinos 2026 covers a different set of considerations worth reading before you sign up anywhere.
A Note on Accuracy and Independence
We aim to keep our bonus details, editorial ratings, and licensing information current, and we fact-check pages on an ongoing basis. Reader feedback is one of the ways we catch things that need updating. Commercial relationships with casino brands do not decide how we rank or write about them — if something we've published is inaccurate or has affected you in some way, we'd genuinely like to know.
Thanks for taking the time to get in touch. Whatever the reason, we'll do our best to give you a useful answer.